Introduction
The White Horse Inn, Badwell Ash, part of the Karrera Ltd Hospitality Group (“we,” “our,” “us”), is committed to protecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you visit our website, https://thewhitehorseinnbadwellash.co.uk (the “Website”), or interact with us through other means. This policy complies with the General Data Protection Regulation (GDPR), the Data Protection Act 1998, and the Privacy and Electronic Communications Regulations 2003.

Information We Collect
We collect personal data through our Website, social media platforms, and other interactions. The data we collect includes:

• Contact Information: Includes your name, email address, phone number, and any other details you provide via our contact and enquiry forms.
• Booking Information: Details related to restaurant reservations or event bookings, such as dates, times, and specific requirements.
• Usage Data: Information about your use of our Website, collected through Google Analytics, including your IP address, geographical location, browser type and version, operating system, referral source, page views, and Website navigation paths.
• Social Media Data: Contact details and booking enquiries made through our social media platforms, including Facebook and Instagram.
• Review Data: Feedback and reviews posted on third-party platforms such as TripAdvisor and Google.
• Cookies: Information automatically collected through cookies and similar tracking technologies. If you leave a comment on our Website you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. See our Cookie Policy below for more details.
• Visitor Comments: When visitors leave comments on the Website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

How We Use Your Information
We use your personal data for the following purposes:

• To Provide Our Services: We use your contact, booking, and event information to respond to your enquiries and deliver our restaurant and event services.
• Marketing Communications: If you subscribe to our newsletter, we use your email address to send you updates, promotional offers, and news about our pub through Mailchimp. You can unsubscribe at any time using the link provided in every email.
• Website Analytics: We use Google Analytics to analyse Website traffic and improve our Website content and user experience.
• Reviews: We may circulate reviews you leave on TripAdvisor, Google and Social Media within our team to help us better understand our strengths and areas for improvement, ultimately enhancing our services. We may also share your reviews on our social media platforms (e.g., Facebook and Instagram) to celebrate our performance and engage with our community.
• Legal Compliance: To comply with applicable laws, regulations, and requests from law enforcement authorities.

Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:

• Consent: For sending marketing communications and processing data collected via cookies, where you have given your explicit consent.
• Performance of a Contract: To provide you with the services and bookings you have requested.
• Legitimate Interests: For enhancing our services, securing our Website, managing our business effectively, and using reviews to improve customer satisfaction.

Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service Providers: Such as Google Analytics, Mailchimp, and other tools for marketing and analytics purposes.
• Social Media Platforms: When you engage with us on Facebook or Instagram.
• Legal Authorities: If required to comply with legal obligations or to protect our rights.

Links to third-party privacy policies:

• Google Privacy Policy
• Mailchimp Legal Policies
• Facebook Privacy Policy
• Instagram Privacy Policy
• TripAdvisor Privacy Policy

Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Cookies Policy
Our Website uses cookies to improve your browsing experience. Cookies are small data files stored on your device when you visit our Website. We use the following types of cookies:

• Essential Cookies: Required for the operation of our Website.
• Analytical/Performance Cookies: To track Website usage and performance.
• Functionality Cookies: To remember your preferences and enhance your experience.

You can manage your cookie settings through your browser options. Disabling certain cookies may affect your experience on our Website.

Your Rights
Under the GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of any inaccurate or incomplete data.
• Erasure: Request deletion of your data where applicable.
• Restriction: Request restriction of processing where applicable.
• Data Portability: Request the transfer of your data to another service provider.
• Objection: Object to the processing of your data, especially for direct marketing purposes.

To exercise your rights, please contact us at enquiries@thewhitehorseinnbadwellash.co.uk

Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. However, no method of data transmission over the Internet or electronic storage is entirely secure.

Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly.

Contact Us
If you have any questions about this privacy policy or our handling of your personal data, please contact us at:

The White Horse Inn / Karrera Ltd
Email: enquiries@thewhitehorseinnbadwellash.co.uk
Address: The Street, Badwell Ash, Bury St Edmunds, IP31 3DP